For any other questions, please send an email to hello@thepetparentco.com and we'll be very happy to help.

1) How does The Pet Parent Co. deliver orders and what is the cost?

We deliver to anywhere in South Africa and offer 2 delivery options: Pargo Pickup Points, or Home Deliveries. Delivery to a Pickup Point is R75 and Home Deliveries are R90. At Checkout, you'll see both delivery options including the Pickup Points closest to your address.

2) When will my order arrive?

From placing your order, it takes around 2-3 business days in total for us to process it and Pargo to collect it from us. Once they collect from us, it usually takes 1 business day to reach an address in Cape Town and 2 - 3 business days to reach other areas in the country.

You should receive communications from Pargo along your order's journey but you can also track your order here https://pargo.co.za/track-trace/ , or contact us at hello@thepetparentco.com. 

3) What is your return/refund policy?

We return or refund any product within 30 days.

You can view our Return Policy at www.thepetparentco.com/pages/refund-policy.

For any other questions or feedback about returns, and refunds, please email hello@thepetparentco.com.

 

4) How do I apply my vinyl decal?

 This is how you apply a vinyl decal to any flat surface: