Returns/Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at hello@thepetparentco.com. We'll chat with you about your experience and send you instructions on how and where to send your package.

You can always contact us for any return questions at hello@thepetparentco.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item. We'll inform you every step of the way.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.